Under the direction of the Assistant Director of Program Services, the Manager of Case Management Supports will work collaboratively with Opportunity Village leadership to ensure achievement of enrollment goals including marketing and promotion of day habilitation programs, employment training resources, pre-vocational programs, as well as oversight of all client intakes and the Case Manager team. The Manager of Case Management Supports ensures, through the Case Managers, Assessment Coordinator, and Program Placement Coordinator that all individuals served are presented with, and permitted to make, choices in the services they receive, the manner and settings in which those services are provided, and in the work they do, following the principles of Person Centered Planning.
Embrace Opportunity Village's core values of The OV Way by cultivating positive and meaningful CONNECTIONS with individuals served and colleagues, demonstrating ENTHUSIASM, high standards of PRODUCTIVITY, authentic STEWARDSHIP, and consistent participation in individual and team DEVELOPMENT. Reinforce and positively engage in Opportunity Village's organizational culture supporting choice and creativity of all individuals served and staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Work in collaboration with the Assistant Director of Program Services to develop and implement of marketing and promotion plans for all programs.
- Supervise the Case Manager team, Assessment Coordinator, and the Program Placement Coordinator providing leadership, coaching, communication, coordination, and corrective action when needed.
- Train and develop the professional skills of Case Management team, Assessment Coordinator, and the Program Placement Coordinator in the use of the Person Centered Planning process.
- Ensure compliance with federal, state and local law, regulations and policies of Opportunity Village and licensing and oversight agencies.
- Maintain quality assurance for all case management services including but not limited to: Jobs and Day Training Contracts, Scholarship Contracts, Transition Team, Person Centered Planning documentation and program plans, Quarterly Reports, Human Rights Committee/Behavioral Intervention Committee (HRC/BIC), Source America and Documentation of Disabilities
- Maintain and update client data base
- Completes documentation for Desert Regional Center requirements
- Build, maintain, and cultivate relationships with clients and family, caregivers, guardians, community, and government partners.
- Attend conventions, job fairs and similar events to enhance the services we provide, promote our services, gain contacts, and perform tours of our service locations.
- Help to create or identify innovative services and programs that will enhance the services provided to clients of Opportunity Village.
- Establishes and assigns caseloads to Case Managers.
- Reports possible mistreatment complaints made by individuals, caregivers, other providers, state providers, or other parties about services provided by Opportunity Village in accordance with state and company policy.
- Works collaboratively with HR department on mistreatment complaints related to staff involvement
- Reviews and reports findings on client to client mistreatment complaints
- Perform other duties as assigned.
- This position supervises Case Managers, Assessment Coordinator and Program Placement Coordinator.
- Ability to work independently.
- Ability to communicate effectively with individuals with disabilities, their families, guardians, and caregivers, with co-workers and supervisors in a professional manner both verbally and in written form.
- Must possess social discernment to assess and understand other’s reactions and behaviors.
- Ability to define problems, draw valid conclusions, and create solutions.
- Ability to interpret instructions, gain knowledge and display initiative.
- Ability work with individuals with developmental disabilities.
- Must display professional demeanor at all times.
- Ability to manage complex projects from planning and inception through completion.
- Excellent customer service, team building, and coaching skills.
- Knowledge of computer systems, including but not limited to: database management systems, spreadsheet software, word processing, and use of tablets/computers.
EDUCATION AND EXPERIENCE
- Required: Bachelor’s degree in a human service field AND a minimum of four years’ work experience in a supervisory role AND four years’ work experience supporting people with special needs.
- Strongly Preferred: Clinical Social Work License (LCSW) or Masters Degree in Social Work (MSW)
- Preferred: Master’s degree in Social Work, Psychology, Vocational Rehabilitation, Special Education, or related field, AND a minimum of two years’ work experience in a supervisory role, AND a minimum of two years supporting people with special needs
- Required: Eligible to meet federal requirements for Qualified Intellectual Disability Professional (QIDP).
- Required: Experience with QA process and corrective action plans
- Required: valid Nevada Driver’s License, AND reliable transportation.
- Required: Current Cardiopulmonary Resuscitation (CPR) and First Aid Certification (or must be obtained within 30 days of hire).
- Required: Current Crisis Prevention Intervention (CPI) Certification (or must be obtained within 90 days of hire).
PHYSICAL ABILITIES & WORK ENVIRONMENT
The list below of minimum essential functions is illustrative of the minimums only and is not a comprehensive listing of all functions and tasks performed. Reasonable accommodations may be made for individuals with disabilities to perform the essential duties and functions of the position.
- Ability to lift and move boxes up to 40 pounds.
- Ability to sit at a computer for prolonged periods.
- Ability to work in a typical office environment.
- Ability to tolerate stress.
- Ability to conduct tasks and successfully perform under critical deadlines.
- Manual dexterity to operate office equipment and examine documents, records and files.
- Ability to operate a motor vehicle and travel locally.